Gemini Office Solutions has a wealth of knowledge within the photocopying & reprographic industry. Our directors have over 40 years of combined experience within this ever-changing market-place.
Our simple mission is to provide our clients with latest products, superb support, nationwide maintenance & proactive account management throughout the term of the contract. All with a sharp focus on minimising any impact to the environment.
We know that the industry is awash with a variety of makes, suppliers, models & specifications – with manufacturers updating equipment continuously, making it difficult to keep up with the latest technologies.
Considering all this, you are more than welcome to navigate our site to seek out what you are looking for, alternatively, we invite you to contact us at any time for specific advice from our experts.
Just some of the services we offer. Please do contact us to see how we can benefit you.
- Service call response time of 4 hours Monday to Friday (AM/PM, PM/AM response)
- Machine fix time allowed is 2 hours. However, the current average fix time is 1.5 hours and we would target to complete a call within 5.5 working hours from receipt of customer call into the National Call Centre
- A 95% target first time fix rate
- An average 97% machine uptime
At the time of placing a service call, the operator will determine if the fault logged could be cleared by Helpdesk staff, thus preventing valuable downtime on machines.
The Helpdesk is manned by experienced technical support staff that has fast access to the product technical database, allowing instant diagnostics and problem resolution.
With the increase in network connectivity and document management solutions this facility is fast becoming an invaluable service to our customers, and a key part in the overall service offering.
The Helpdesk Database is constantly being developed and expanded by the technical support staff in order to reduce repetitive fault investigation.
Specific end user queries are recorded on the database together with the successful resolution. Should a similar or the same query be asked thereafter, Helpdesk staff can interrogate the database to instantly provide several ‘possible’ resolutions.
The programme is ongoing, enabling machines to be serviced and parts to be replaced on a regular basis and according to the manufacturer’s laid down copy usage bands.
Preventative maintenance is based on actual copy usage, rather than units of time, ensuring the optimum level of preventative maintenance on all machines whatever the level of usage. A copy of the Preventative Maintenance Procedure is available.
A single nominated point of contact for this contract will be allocated. The amount of time dedicated to the account will vary from almost full-time at the implementation stage, reducing to the amount of time required to perform the task effectively when the implementation and commissioning have been successfully completed.
It is normal practice for a Quarterly Review Meeting to take place. A Quarterly Statistical Report would be produced and presented.
Gemini automatically produces and holds an inventory of all machines placed within an account.
Offering reduction of costs to clients is automatically part of the service that we offer and is the responsibility of the Account Manager who would advise our clients of any new innovations that could provide cost savings or higher levels of productivity.
Leasing not only allows companies immediate access to the latest equipment, it also means that your monthly payment is fixed throughout the term – whatever happens to interest rates or inflation.
Unlike many high street bank facilities or overdrafts that are subject to the change in market conditions, a lease facility with its protected payment allows for simple and effective future budgeting. Because finance lease rentals are 100% allowable against pre-tax profits, the total cost of your purchase, capital and interest can be offset during the lease period, with your payments deducted as a trading expense.
In reality it means that the real cost of your lease is in fact dramatically lower than the payments you make. In comparison, outright purchase ties up valuable capital, which could hamper a company’s development potential, while only offering reduced tax-deductible allowances.